If you have any concerns or complaints about CAA staff or aviation activity such as issues with aviation laws or air safety, you can get in contact with the CAA through their complaints page.
You can also go to their ATOL Number Checker page to ensure that the travel company you’re booking a package holiday with holds a valid ATOL. This is something you might want to confirm when using a new travel company where you want to be certain of your safety, though travel companies are obliged by law to provide an ATOL certificate on all holidays they sell to you with flights as an element.
To learn more about the CAA and get more detail on what they do and their responsibilities, visit
their website at https://www.caa.co.uk/home/.