Our Mission

At Protected Trust Services (PTS) we recognise the value of a trusted network of travel experts that a consumer can rely on for the best service. And at PTS, that’s exactly what we have set out to provide.

All PTS members are experienced, expert travel agents, tour operators, home workers, or flight-only businesses. By setting up a secure, efficient, one-stop system PTS provide some of the best travel consumer protection across the UK. Each of our members is supported but independent, and our solution is transparent to all involved, so our members can put their trust in us, and consumers can put their trust in our members.

At PTS we are proud to have members we have confidence in, and to support them in providing awesome stress-free travel no matter what. When you book with a PTS member, you are provided the UK industry’s best financial protection for your holiday, so you can book your getaway with peace of mind.

PTS Badge

At the core of the consumer protection that PTS provides is our travel trust account, designed to provide complete consumer confidence while promising complete security for your monies. If you would like to find out just how our innovative travel trust account system works to protect your monies, please check out our page.

Not only is our in-house system transparent, but our member data is accessible to consumers too. So if you’re unsure whether the travel business you’re booking with is providing complete consumer protection, you can visit our ‘Check Membership’ page. All you need to do is enter the name of the business or the PTS number that appears on their website to confirm that you’re booking with a travel business that you can trust.

How we protect consumer money

All PTS members provide 100% financial protection of consumer monies with the PTS trust account system

Book Your Trip

Book your trip with a trusted PTS operator

Your Money Is Held In Trust

Your money is held with independent trustees in trust for your peace of mind

Pay For Your Booking

Independent trustees allocate your money to pay for your specific booking

Sit Back and Relax

Now just sit back & look forward to your trip with peace of mind

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