You should be getting in contact with Trading Standards when you want to report a business that you believe has broken the law or acted unfairly. You can find out which office to contact on the government website.
They will then go on to investigate the business and any illegal action they may have taken using the information you have provided. If what you have reported comes through as valid and the company have indeed broken the law, Trading Standards can then take them to court or put them out of business.
The only reason Trading Standards would get into contact with you again would be for further information on the company. If they don’t take any action against the company based on your report, they might still use the information later if another consumer reports a similar issue.
However, as a consumer you should keep in mind that Trading Standards cannot fix any issues for you, such as helping you get a refund. For these purposes you would need to get in contact with the Citizens Advice consumer service, who you should also contact in order to report an issue to Trading Standards using a form.
For this reason, dealing with consumer issues directly with the company or through us at PTS should come first. If a travel company has acted with unfair conduct, we will do all we can to deal with it appropriately and resolve your issue for you.