Providing Industry Leading Holiday Protection Since 2006

SAFE | SIMPLE | SECURE

#travelwithtrust

We advise all consumers to check the PTS number of their chosen holiday company prior to booking. To do so please either enter the full company name, the trading name, or their PTS number.

Protected Trust Services

Booking with a travel business you trust is at the core of consumer confidence. UK travel businesses join Protected Trust Services (PTS) to ensure complete financial protection for their clients. Our travel trust account system means you can know exactly where your money is, so you don’t have to worry about anything but having a fantastic holiday! At PTS, we ensure that you can always travel with complete peace of mind when booking with a PTS member.

Complete Holiday Protection

What Does PTS Do?

PTS is a leading association of travel agents and tour operators, who hold our members to the highest standards of consumer protection and customer service. We ensure that all of our members provide incredible travel experiences and a top notch service, backed by complete financial and holiday protection. This means that when you book with a PTS member, you know you’re always getting an incredible holiday experience, and the best protection money can buy!

  • PTS provide industry leading financial and holiday protection. If something doesn’t go to plan, you can rest easy knowing that your money is protected.
  • PTS holds its members to the highest possible standards, ensuring you receive an incredible holiday and unbeatable customer service.
  • PTS provide expert support and guidance for holiday consumers. We help you to make the most of your holiday whilst staying protected.
  • PTS can help mediate and resolve any customer complaints. In the rare event of a complaint, we can help remedy the situation and get you the outcome you want.
  • PTS work closely with the Foreign Commonwealth and Development Office (FCDO), so we’re always up-to-date with any help and guidance, especially in an emergency.

To discover more about our financial and holiday protection, please visit any of the links below.

How Does PTS Holiday Protection Work?

We offer the ultimate in holiday protection! We use a combination of trust accounts, insurance and ATOL protection, ensuring that your money is 100% secure. We also run a transparent track-and-trace system, so you can always know exactly where your money is at any moment, right down to each individual booking and every single penny!

1

Book Your Trip

Book your trip with a trusted PTS operator

2

Money Is Held In Trust

Your money is held with independent trustees for your peace of mind

3

Pay For Your Booking

Independent trustees allocate your money to pay for your specific booking

4

Sit Back and Relax

Now just sit back & look forward to your trip with peace of mind

Why You Need PTS Holiday Protection

Why You Need PTS Holiday Protection

In recent years, financial protection has become even more important than ever, especially in travel. But that doesn’t mean booking a holiday needs to be stressful. When you book with a trusted PTS member for your holiday, you are guaranteed excellent financial protection and complete trust and transparency. Whether you’re booking a staycation or a getaway across the world, PTS holiday protection means that your money is safe, and that you are booking with a travel expert that you can trust.

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