Having all the monies under the control of one organisation and out of direct reach of the travel company or consumer could seem inefficient, but it is an incredibly secure, simple, and efficient system.
When you, the consumer, pay your PTS member, that money goes directly into trust. The trustees then protect it and only release monies to pay suppliers for your holiday. If a supplier must be paid early, then those monies are covered by Supplier Failure Insurance (SFI), so that your money is never unprotected.
Unless you are entitled to a refund or reimbursement, or you request information on where your money is, once you’ve paid you can enjoy your holiday with complete peace of mind, knowing it is completely safe, and not worrying about complications.
If you are entitled to a refund, these monies can also be released swiftly, because everything in a trust account is separated, down to each individual booking. All it takes is a few minutes for our members on our software, and they can begin processing your refund.
If you’d like to know more about how you are protected with our PTS members, take a look at our package travel regulations and travel insurance pages.