Thomas Cook Plane Taking Off

CAA Advice For Thomas Cook Customers

We have awoken today to the sad news that Thomas Cook has entered mandatory liquidation. Whilst discussion surrounding the matter has been ongoing for several months, the sad reality this morning has come as a shock to many. Naturally, both consumers and travel agents are looking for full support at this time of unrest and speculation. The Civil Aviation Authority has published a CAA Thomas Cook Advice page, which contains all of the relevant information for both consumers and travel agents.

Will My Thomas Cook Flight Still Be Departing?

If you are yet to depart from the UK, please do not go to the airport as the flights will not be departing. For further steps, please read the official Civil Aviation Authority page, Thomas Cook – Future Bookings, which details the next steps you should take regarding your booking and reclaiming any payments you have made. For those who are currently abroad, if you have flown with an alternative airline then your flights will remain valid. Only the Thomas Cook specific elements of your holiday will be impacted.

What Should I Do If I Am Currently Abroad?

If you were flying with Thomas Cook, the repatriation mission has now commenced and the CAA are working around the clock to ensure all consumers are returned safely and in a timely manner. Please be aware that this repatriation will only take place between Monday 23rd September until Sunday 6th October. If you choose not to take a repatriation flight before October 6th, you will have to pay for your own flight to return.

For all PTS members and consumers covered under Protected Trust Services, please rest assured that your monies are secure and that we are here to support you. You can view more information about how your funds are protected on our consumer protection page. If you need us at any time, please call us on 0207 190 9988, or email us at the address and we will be happy to assist you during this period of uncertainty.