Thomas Cook Plane Taking Off

CAA Advice For Thomas Cook Customers

Today we have woken to the sad news that Thomas Cook has entered mandatory liquidation. Whilst this has been discussed for months, the sad reality this morning has shocked many. Both consumers and travel agents are looking for full support at this time of unrest and speculation. The Civil Aviation Authority has published a CAA Thomas Cook Advice Page with full advice for all consumers and agents.

If you are yet to depart from the UK, please do not go to the airport as the flights will not be departing. For further steps please read the following page on the CAA Thomas Cook Information – Thomas Cook – Future Bookings.

For those that are abroad, if you have flown with an alternative airline then your flights should still be valid. Only the Thomas Cook specific elements of your holiday will be impacted. If you were flying with Thomas Cook, the repatriation mission has now commenced and the CAA are working around the clock to ensure all consumers are repatriated. Please note that this repatriation will only be going from Monday 23rd September until Sunday 6th October. If you choose not to take a repatriation flight before October 6th, you will have to pay for your own flight to return.

For all PTS Members and consumers covered under Protected Trust Services, please rest assured that your monies are secure and that we are here to support you. If you need us at any time, please call us on 0207 190 9988, or email us at the address