How Does PTS Offer Consumer Protection?

PTS offers all our members our expert trust account model to ensure complete consumer protection.

All PTS members are fully package travel regulations compliant.

Consumers can ensure that a travel company is a PTS member before booking for peace of mind. They simply need to look for the logo and PTS number or contact PTS directly.

PTS are transparent, so if any consumer has concerns about the protection of their monies or the holiday provided by a PTS member, they can contact PTS directly.

PTS reconciles money daily so all consumers and members will be able to track their monies in real time. This is only available with PTS.

Why Should Travel Companies Provide Consumer Protection?

Legally, all travel companies, travel agents, and tour operators are required to comply with the package travel regulations to provide consumer protection.

Both UK and international travel must be covered.

Domestic travel and ground-based travel (packages without flights) are also required to be protected. If you are selling flights, you must have an ATOL. As an ATOL franchisee, PTS can provide ATOLs for our members where needed.

All consumers should be aware of how their monies are protected before booking.

Preventing fraud and ensuring consumer protection in travel is highly important and a legal requirement.

Why Is Consumer Protection So Important?

Ensuring consumer protection is one of the biggest parts of running travel, because there are a lot of situations to provide for. If a consumer goes abroad and something goes wrong, they need to know their travel provider can help them.

Consumer protection comes from: package travel regulations, ATOL, insurance, and the trust account solution. At PTS, we cater to all of these to ensure the most complete protection possible.

Consumer protection doesn’t just protect the consumer, but it is of great benefit to the travel company too. This is why PTS are dedicated to providing the best protection in the industry, so that consumers can trust our members and will return to book with them again and again.

Take a Look at Other Related Topics

Merlin Travel Group Logo

At Merlin Travel Group we needed a solution that gives us the freedom we need to develop our business without interference, but with peace of mind for ourselves, our members, and their customers that our customer’s funds are 100% financially protected.

The PTS team are so helpful and supportive when we need them and it’s a pleasure to work with such a committed and supportive team of industry professionals.

Our move to PTS was the best business decision we ever made, and we look forward to a strong ongoing relationship.

Merlin Travel Group, Consortia
Travel Inspired Logo

I’m grateful to be part of the PTS family and joining PTS nearly two years ago was one of the best decisions I made. The thing I value most is the support- everyone is super friendly and there for us when we need them most

Conor Campbell, Travel Inspired, Travel Agent
Chillimix Logo

When setting up Chillimix Holidays, PTS was the natural fit. The PTS model allows us to run a highly profitable and a business that can scale to become truly global. Whether our package holidays include flights with very well-known low-cost carriers, or we want to include a 3-bedroom bed and breakfast in the heart of the countryside – we’ve got complete flexibility and freedom to do this. The support from the PTS team has been second to none and we couldn’t imagine our business being supported by anybody different.

David McDonald, Chillimix, Tour Operator
UK Rail Breaks Logo

For us UK Rail Breaks as a new to market Tour Operator, the PTS model works really well for us. It allows us to provide our customers with Financial Protection and also enables us to manage our business the way we decide.

David Glover, UK Rail Breaks, Tour Operator
Apex Expeditions Logo

As a PTS member we are fully compliant with UK travel regulations. The team are always available for support when needed and the system provided to members means our customers also receive a fantastic experience. Features such as the online portal, allow our customers to login and manage their booking as well as make payments and contact us directly. Apex Expeditions would recommend PTS to any new tour operators joining the travel industry.

Jeremy Lea, Apex Expeditions, Tour Operator
Glencor Golf Logo

Since switching to PTS, we have not only seen a great response from clients who are looking for the most secure way of protecting their funds, but we have also benefitted from the supplier network offered and managed to reduce costs with bed banks and merchant services. I would not hesitate in recommending PTS to any other tour operator looking for a secure solution.

Glen Renton, Glencor Golf, Sports Specialist
Purple Dog Logo

Purple Dog Company entered the sports and adventure travel market in 2019. Our mission was to establish a travel business that offered bespoke sports holiday travel backed up with a compliant and transparent working platform that offers world-class sporting and adventure experiences for our customers, complete with a trusted platform of financial protection. Protected Trust Services supported our vision by offering merchant services, financial protection through its trust account, a software package to support all this, whilst guiding us through the critical ATOL certification application needed to ensure our offerings were in line with our legal obligations. What we didn’t expect was the support and assistance whenever we felt there was a complex scenario for booking. Always on hand to offer support, PTS have fast become our partner of choice.

Purple Dog Company, Tour Operator
Huben Logo

We were very new to travel when we joined PTS. They provided unrivalled support but allowed us to build our supplier list without restriction. Throughout the COVID crisis the team at PTS have been on hand for any help and assistance. We are so pleased we joined PTS.

Ben Eddon-Carruthers, Huben Travel, Travel Agent
Wonder Luxe Logo

I first enquired about joining PTS at the back end of 2018, and it turns out it was the best decision we ever made. I went live with my Travel agency in the spring of 2019 and can safely say that PTS have been phenomenal to work with through the last 3 years. They’ve been supportive throughout the pandemic, and they always make everything so seamless and straightforward.

The team offer such fantastic support and I can’t recommend them enough. I did a lot of research before joining and know it was the best decision I ever made in joining!

Sheena Sumner, Wonderluxe Travel, Travel Agent
Expectations Travel Logo

As a PTS member, we at Expectations Travel can provide great financial protection while being supported by the great team at PTS. The assistance they provide with a really easy to use software system and a great network of suppliers that we have access to has been great for us. We can run our business with total freedom and give our clients confidence in the financial protection of PTS.

Phil Watson, Expectations Travel, Travel Agent