Our Mission

At Protected Trust Services (PTS) we recognised the need for a complete travel business solution that could empower, support, and protect all travel businesses alike.

PTS combines a one-stop, innovative, and cloud-based software system, ATOL, Package Travel Regulations compliance, our independent trust account system, and merchant services at excellent rates, with the freedom and tools to run your business exactly how you want to.

At PTS we pride ourselves on providing great customer service, and flexible, forward-thinking, cost-effective solutions for all our members. As our members grow, so does PTS, and we are always keeping our expert solution updated so that PTS members can be the best at what they do.

How We Protect Consumer Money

All PTS members provide 100% financial protection of consumer monies with the PTS trust account system

Your Money Is Held In Trust

The consumer books with a trusted PTS operator

Your Money Is Held In Trust

Their money is held with independent trustees in trust for their peace of mind

Pay For Your Booking

Independent trustees allocate your money to pay for your specific booking

Sit Back and Relax

They can sit back & look forward to their trip with peace of mind

Our Partners

At PTS we believe in working with strong partners and working as a collective to ensure our members have access to an exceptional portfolio of professionals and support. See below for a small sample of those who are partnered with Protected Trust Services.

  • Xeinadin Logo

    Xeinadin

    PTS work with Xeinadin to ensure a secure independent trust account.

  • Prevention of Fraud in Travel

    PTS work closely with Prevention of Fraud in Travel.

  • Your Payments Team

    Your Payments Team

    PTS work with Your Payments Team to offer merchant services solutions to members.

  • Travlaw

    Travlaw

    PTS work with Travlaw - legal experts in travel.

  • European Tourism Association

    European Tourism Association

    PTS are a member of ETOA and share the industry updates.

  • Department For International Trade

    Department for International Trade

    PTS work with the DIT to support international investments into the UK.

Meet Our Team

The wide experience of the PTS Team and our pride in service helps our members develop and expand. All members have access to every member of our team as and when you require.

John Attreed
John AttreedChief Technology Officer (CTO)
Tom Clay
Tom ClayChief Financial Officer (CFO)
Jacqui Cleaver
Jacqui CleaverHead of Communications and Marketing
Emma Collis
Emma CollisExecutive Director
Nicky Deadman
Nicky DeadmanMember Support Manager
Anita Jankowska
Anita JankowskaAdministrator
Weronika Karwacka
Weronika KarwackaAdministrator
Daniel Landen
Daniel LandenCEO
Grant Lawson
Grant LawsonBusiness Manager North
Sarah Ryan
Sarah RyanBusiness Manager South
Dave Shering
Dave SheringRisk Manager
Mark Sutton
Mark SuttonManaging Director
Emma Taylor
Emma TaylorCommercial & Trade Partnerships Manager
Levi Thomas
Levi ThomasContent Writer & Marketing Executive
Sarah Whatmough
Sarah WhatmoughNew Membership Officer
Merlin Travel Group Logo

At Merlin Travel Group we needed a solution that gives us the freedom we need to develop our business without interference, but with peace of mind for ourselves, our members, and their customers that our customer’s funds are 100% financially protected.

The PTS team are so helpful and supportive when we need them and it’s a pleasure to work with such a committed and supportive team of industry professionals.

Our move to PTS was the best business decision we ever made, and we look forward to a strong ongoing relationship.

Merlin Travel Group, Consortia
Travel Inspired Logo

I’m grateful to be part of the PTS family and joining PTS nearly two years ago was one of the best decisions I made. The thing I value most is the support- everyone is super friendly and there for us when we need them most

Conor Campbell, Travel Inspired, Travel Agent
Chillimix Logo

When setting up Chillimix Holidays, PTS was the natural fit. The PTS model allows us to run a highly profitable and a business that can scale to become truly global. Whether our package holidays include flights with very well-known low-cost carriers, or we want to include a 3-bedroom bed and breakfast in the heart of the countryside – we’ve got complete flexibility and freedom to do this. The support from the PTS team has been second to none and we couldn’t imagine our business being supported by anybody different.

David McDonald, Chillimix, Tour Operator
UK Rail Breaks Logo

For us UK Rail Breaks as a new to market Tour Operator, the PTS model works really well for us. It allows us to provide our customers with Financial Protection and also enables us to manage our business the way we decide.

David Glover, UK Rail Breaks, Tour Operator
Apex Expeditions Logo

As a PTS member we are fully compliant with UK travel regulations. The team are always available for support when needed and the system provided to members means our customers also receive a fantastic experience. Features such as the online portal, allow our customers to login and manage their booking as well as make payments and contact us directly. Apex Expeditions would recommend PTS to any new tour operators joining the travel industry.

Jeremy Lea, Apex Expeditions, Tour Operator
Glencor Golf Logo

Since switching to PTS, we have not only seen a great response from clients who are looking for the most secure way of protecting their funds, but we have also benefitted from the supplier network offered and managed to reduce costs with bed banks and merchant services. I would not hesitate in recommending PTS to any other tour operator looking for a secure solution.

Glen Renton, Glencor Golf, Sports Specialist
Purple Dog Logo

Purple Dog Company entered the sports and adventure travel market in 2019. Our mission was to establish a travel business that offered bespoke sports holiday travel backed up with a compliant and transparent working platform that offers world-class sporting and adventure experiences for our customers, complete with a trusted platform of financial protection. Protected Trust Services supported our vision by offering merchant services, financial protection through its trust account, a software package to support all this, whilst guiding us through the critical ATOL certification application needed to ensure our offerings were in line with our legal obligations. What we didn’t expect was the support and assistance whenever we felt there was a complex scenario for booking. Always on hand to offer support, PTS have fast become our partner of choice.

Purple Dog Company, Tour Operator
Huben Logo

We were very new to travel when we joined PTS. They provided unrivalled support but allowed us to build our supplier list without restriction. Throughout the COVID crisis the team at PTS have been on hand for any help and assistance. We are so pleased we joined PTS.

Ben Eddon-Carruthers, Huben Travel, Travel Agent
Wonder Luxe Logo

I first enquired about joining PTS at the back end of 2018, and it turns out it was the best decision we ever made. I went live with my Travel agency in the spring of 2019 and can safely say that PTS have been phenomenal to work with through the last 3 years. They’ve been supportive throughout the pandemic, and they always make everything so seamless and straightforward.

The team offer such fantastic support and I can’t recommend them enough. I did a lot of research before joining and know it was the best decision I ever made in joining!

Sheena Sumner, Wonderluxe Travel, Travel Agent
Expectations Travel Logo

As a PTS member, we at Expectations Travel can provide great financial protection while being supported by the great team at PTS. The assistance they provide with a really easy to use software system and a great network of suppliers that we have access to has been great for us. We can run our business with total freedom and give our clients confidence in the financial protection of PTS.

Phil Watson, Expectations Travel, Travel Agent