At Protected Trust Services (PTS) we recognised the need for a complete travel business solution that could empower, support, and protect all travel businesses alike.
PTS combines a one-stop, innovative, and cloud-based software system, ATOL, Package Travel Regulations compliance, our independent trust account system, and merchant services at excellent rates, with the freedom and tools to run your business exactly how you want to.
At PTS we pride ourselves on providing great customer service, and flexible, forward-thinking, cost-effective solutions for all our members. As our members grow, so does PTS, and we are always keeping our expert solution updated so that PTS members can be the best at what they do.
How We Protect Consumer Money
All PTS members provide 100% financial protection of consumer monies with the PTS trust account system
The consumer books with a trusted PTS operator
Their money is held with independent trustees in trust for their peace of mind
Independent trustees allocate your money to pay for your specific booking
They can sit back & look forward to their trip with peace of mind
At PTS we believe in working with strong partners and working as a collective to ensure our members have access to an exceptional portfolio of professionals and support. See below for a small sample of those who are partnered with Protected Trust Services.
Meet Our Team
The wide experience of the PTS Team and our pride in service helps our members develop and expand. All members have access to every member of our team as and when you require.
At Merlin Travel Group we needed a solution that gives us the freedom we need to develop our business without interference, but with peace of mind for ourselves, our members, and their customers that our customer’s funds are 100% financially protected.
The PTS team are so helpful and supportive when we need them and it’s a pleasure to work with such a committed and supportive team of industry professionals.
Our move to PTS was the best business decision we ever made, and we look forward to a strong ongoing relationship.
I’m grateful to be part of the PTS family and joining PTS nearly two years ago was one of the best decisions I made. The thing I value most is the support- everyone is super friendly and there for us when we need them most
For us UK Rail Breaks as a new to market Tour Operator, the PTS model works really well for us. It allows us to provide our customers with Financial Protection and also enables us to manage our business the way we decide.
As a PTS member we are fully compliant with UK travel regulations. The team are always available for support when needed and the system provided to members means our customers also receive a fantastic experience. Features such as the online portal, allow our customers to login and manage their booking as well as make payments and contact us directly. Apex Expeditions would recommend PTS to any new tour operators joining the travel industry.
Since switching to PTS, we have not only seen a great response from clients who are looking for the most secure way of protecting their funds, but we have also benefitted from the supplier network offered and managed to reduce costs with bed banks and merchant services. I would not hesitate in recommending PTS to any other tour operator looking for a secure solution.
Purple Dog Company entered the sports and adventure travel market in 2019. Our mission was to establish a travel business that offered bespoke sports holiday travel backed up with a compliant and transparent working platform that offers world-class sporting and adventure experiences for our customers, complete with a trusted platform of financial protection. Protected Trust Services supported our vision by offering merchant services, financial protection through its trust account, a software package to support all this, whilst guiding us through the critical ATOL certification application needed to ensure our offerings were in line with our legal obligations. What we didn’t expect was the support and assistance whenever we felt there was a complex scenario for booking. Always on hand to offer support, PTS have fast become our partner of choice.
We were very new to travel when we joined PTS. They provided unrivalled support but allowed us to build our supplier list without restriction. Throughout the COVID crisis the team at PTS have been on hand for any help and assistance. We are so pleased we joined PTS.
I first enquired about joining PTS at the back end of 2018, and it turns out it was the best decision we ever made. I went live with my Travel agency in the spring of 2019 and can safely say that PTS have been phenomenal to work with through the last 3 years. They’ve been supportive throughout the pandemic, and they always make everything so seamless and straightforward.
The team offer such fantastic support and I can’t recommend them enough. I did a lot of research before joining and know it was the best decision I ever made in joining!
As a PTS member, we at Expectations Travel can provide great financial protection while being supported by the great team at PTS. The assistance they provide with a really easy to use software system and a great network of suppliers that we have access to has been great for us. We can run our business with total freedom and give our clients confidence in the financial protection of PTS.