Published on February 21st, 2022 on Travel Weekly.
Protected Trust Services has launched a new website which offers information and support for consumers as well as those in the trade.
The travel group said it has grown “exponentially” since 2019 so its website needed to reflect its wide range of services.
Jacqui Cleaver, head of communications and marketing, said PTS supports different types of UK travel businesses from tour operators to retail travel agencies, homeworkers, mini consortia and flight specialists – and offers services such as supplier failure insurance, merchant service solutions, administration software and supplier agreements.
“With so many UK consumers now travelling with PTS financial protection we felt it was important that we now developed a consumer-facing site to support consumers and our members alike,” she said.
“Also, with financial protection and peace of mind being a prime focus for many travellers today we have integrated the facility for a PTS member search, meaning that all consumers can check the travel company they are booking with is indeed a PTS member.
“This was a huge project and a great step forward.”
Mark Sutton, managing director, added: “Protected Trust Services and PTS members are in a very different position today compared to pre-Covid. Our members have shown great resilience throughout Covid times and a positive rebound with some seeing huge growth and already exceeding pre-Covid sales levels.
“We all agreed at the beginning of 2021 that the PTS website needed to reflect the new position of PTS within the UK travel industry and be more informative for both trade and consumers.
“Brighter days are here for the UK travel industry as a whole and for all PTS members and we are excited to introduce our new website to support the trade recovery.”