I’ve been using my current provider for several years. Will I be able to continue using them?

When you join PTS part of the service is a dedicated team that deals with currency also. Keeping everything in-house gives us full visibility and also means that if funds go missing or payment is delayed, we are able to manage this on your behalf. Any payments made outside of the PTS system mean that we may not be in any position to assist with any issues that may arise. Keeping this all “in-house” means we have full visibility over transactions from start to finish and if needed, we have a specialist team dedicated to solving any arising issues on your behalf.

How do I know what rate I’m getting before booking the trades?

Due to the volume of payments we process daily, PTS has partnered with our preferred partners at Universal Partners FX based in the heart of London’s financial district at Canary Wharf. Universal Partners have recently also partnered with ABTA (Association of British Travel Agents) and are obliged to offer preferential rates to PTS members. With PTS having hundreds of members doing payments throughout the day, these are collated and sent across to Universal Partners once a day. This means that we are unable to pinpoint an exact time meaning we cannot provide a rate in advance. If you have any questions, please speak to us and we can put you in contact with a specialist senior account manager at Universal Partners.

I currently book forward contracts with my current provider. Is this something that you offer?

In short, yes. We understand that currency movements can play a large part in overseas bookings hence why we actively encourage our members to speak to us about this. We will put you in touch with an expert at Universal Partners who specialises in removing risk from travel clients. Most of our members are not in the market to speculate about where a currency is heading. They simply want to book their clients in at the right time and ensure losses are not made on currency fluctuations and profit margins are protected.

I send currencies all over the world. What currencies can you currently send?

Currently, we can send the following, however, this list is constantly growing:

Australian Dollar (AUD), Israeli Shekel (ILS), Russian Ruble (RUB), Bahrain Dinar (BHD), Japanese Yen (JPY), Saudi Riyal (SAR), Bulgarian Lev (BGN), Kenyan Shilling (KES), Singapore Dollar (SGD), Canadian Dollar (CAD), Kuwait Dinar (KWD), South African Rand (ZAR), Chinese Yuan (CNY), Malaysian Ringgit (MYR), Swedish Krona (SEK), Croatian Kuna (HRK), Mexican Peso (MXN), Swiss Franc (CHF), Czech Koruna (CZK), New Zealand Dollar (NZD), Thai Baht (THB), Danish Krone (DKK), Norwegian Krone (NOK), Turkish Lira (TRY), Euro (EUR), Omani Rial (OMR), Ugandan Shilling (UGX), Hong Kong Dollar (HKD), Philippine Peso (PHP), UK Sterling (GBP), Hungarian Forint (HUF), Polish Zloty (PLN), United Arab Emirates Dirham (AED), Indian Rupee (INR), Qatar Rial (QAR), US Dollar (USD), Indonesian Rupiah (IDR), Romanian Leu (RON).

I currently have a designated contact at my current provider. Will this be the case still with PTS?

Indeed, it will. Not only will you have dedicated professionals on hand through PTS but you will also have access to a currency expert for more complex questions around currency strategies and ways to help protect your business and remove risk. Our currency experts have a plethora of knowledge around not only the currency markets but also, they are vastly experienced in all things travel.

For more information on Universal Partners and to see what their existing clients are saying, please visit www.upfx.co.uk.

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