Consumer Protection

The fantastic news that we've all been waiting on has finally come. On Monday the 14th of March, Transport Secretary, Grant Shapps, announced that passenger locator forms, along with all other travel restrictions, will be removed for arrivals this week.   From 4 am on Friday the 18th of March, it has been officially confirmed…

The tourism sector in and out of Malaysia was very excited for the announcement that the Malaysia borders will be open to travellers again from the 1st of April.   This news has come at the same time as the news that Malaysia will be transitioning to an endemic stage of the Covid pandemic. Through…

It was announced on Thursday the 3rd of March that the French vaccine pass will be removed from domestic use following Monday the 14th of March.   After a long winter ski season where the French vaccine pass caused a lot of stagnation in bookings and created a large amount of testing for visiting teenagers…

As we near the end of the first quarter of 2022, the excellent news that is coming out in the travel industry is not losing momentum. With the beginning of March comes the news that Barbados, Italy, Dubai, and Sri Lanka will relax restrictions for UK travellers. As the travel industry has adapted over the…

On February 14th, the Protected Trust Services (PTS) team were excited to launch the new PTS website, expanded after a lot of discussion with members and the team to provide a supportive platform for your consumers.   Since 2019 PTS has seen a lot of changes and expanded exponentially, with more and more travel businesses…

Interestingly there was a firm focus on the increasing number of unlicensed tour operators from outside the EU. The number of unlicensed traders marketing directly to UK consumers is increasing, especially through travel exhibitions and online. This is where giving attention to consumer protection in travel is key. Speaking at this year’s AITO conference in…