Consumer

Industry Powers: Who Should I Contact First With Issues?

Industry Powers: Who Should I Contact First With Issues?

The industry powers for consumer law in travel are constantly changing to best accommodate your issues. But with these powers, it is still important to understand when they are and aren't necessary. This means for any issue that you may encounter with your travel booking. So, what should you do when you have an issue? …

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Travellers Lost Thousands on Facebook Bookings: You Need PTS

Travellers Lost Thousands on Facebook Bookings: You Need PTS

After paying out thousands of pounds on Facebook bookings made through a recommended travel agent, many travellers have been both denied their holiday and their money back. What Happened to Their Holidays? On the 5th of August, the travel agent in question announced on Facebook that they were closing. All customers that made Facebook bookings…

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Why Do I Need Travel Insurance?

Why Do I Need Travel Insurance?

Excellent travel insurance can save you a lot of time and money, both with domestic and international travel. For things that aren't covered by the Package Travel Regulations or an ATOL, travel insurance makes a huge difference. Why is Travel Insurance Important? Though it's hopeful you won't have to make a claim for incidents while…

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Is My Holiday Protected by Protected Trust Services (PTS)?

Is My Holiday Protected by Protected Trust Services (PTS)?

When it comes to paying a decent amount of money in advance for something such as travel, and something that takes you somewhere unfamiliar at that, it becomes even more evident how important being properly protected is. The big question is: how is your holiday actually protected? And, how is it done so through Protected…

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How is a Travel Agent Different to a Tour Operator?

How is a Travel Agent Different to a Tour Operator?

There are many ways someone can sell services in the travel industry. Sometimes it can get a little confusing to distinguish who is doing what. A very common mix up to make is between a travel agent and a tour operator, both of whom operate very differently. However, it's not unusual for a travel agent…

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Staycation vs Abroad: The Difference in Booking Protection

Staycation vs Abroad: The Difference in Booking Protection

There are many ways that your holiday or staycation can be protected. Whether it's a staycation and you're trundling up to Snowdonia, or you're going abroad for a beachy getaway in Benidorm (even if you're just renting out a cottage for the weekend). However, in most cases where we discuss holiday protection, we're usually talking…

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5 Brilliant Reasons You Should Start Booking with a Travel Agent

5 Brilliant Reasons You Should Start Booking with a Travel Agent

Though the travel industry is deep in its latest evolution, travel agent businesses are still seeing a consistent rise in customers. While some of that is due to an increase in travellers, that's not entirely the case. Many travellers just like you are now turning to a friendly travel agent for security. Whether it is…

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How Do I Choose a Good Travel Agent?

How Do I Choose a Good Travel Agent?

With so many options out there, it can sometimes be hard to pick the right travel agent for you. It's not just about who's going to give you the best service. With so many experienced travel agents out there, you want to make sure you pick the right one for what you need. Most importantly,…

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House of Lords Support FCDO Travel Advice Campaign

House of Lords Support FCDO Travel Advice Campaign

Following the instigation of a campaign by travel industry professionals, the efforts to have FCDO travel advice concerning Sri Lanka changed has now been raised in the House of Lords. This has arisen for debate amongst other foreign affairs in the House.  The initial open letter requesting action was published in January with 35 signatures.…

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What Are Consortia and Why Do They Matter For Travellers?

What Are Consortia and Why Do They Matter For Travellers?

For travellers seeking the ease and expertise of a travel agent, the term ‘consortia’ might not be on the top of your mind. However, understanding what consortia are and why you should be seeking out a travel agent that is part of one can significantly impact your travel experience for the better; who knows, maybe…

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