Consumer Protection For Travel Companies

PTS offers a trust account for its members to ensure client monies are secure. All funds go directly into trust via credit and debit card as well as cheques or online bank transfers. The consumer funds are only used to fulfil your travel arrangements. All consumers should absolutely know that when booking a package, which is simply two or more elements such as accommodation and transfer, the company you are booking with has a legal obligation to protect client monies in accordance with The Package Travel Regulations. If you want to understand whether or not you are booking a package you may find it helpful to take a look at our blog – The Definition of a Package. PTS is also FCA registered to ensure consumer confidence in both PTS and PTS members.

PTS has independent trustees (Firm of Chartered Accountants) who are there to ensure the non-misappropriation of your funds. In the unlikely event that a PTS member is unable to provide the service through insolvency you as a consumer are fully protected.

If you would like further details prior to booking or travelling, then please contact us for further details.