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Consumer Protection

We provide full consumer protection to give you and your customers peace of mind

How Does PTS Offer Consumer Protection?

  1. PTS offers all member companies a trust account and insurance model which ensures all consumer money is fully protected.
  2. PTS members are fully package travel regulation compliant.
  3. All consumers can check the PTS membership of a company prior to booking. Simply contact PTS directly for peace of mind.
  4. If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly.
  5. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.
Consumer Protection
Family On a Skiing Holiday

Why Should Travel Companies Provide Consumer Protection?

  1. When selling to UK consumers, all travel businesses are required to comply with the package travel regulations. As a result, all tour operators and travel agents are legally required to provide consumer protection.
  2. Both UK and international travel must be covered.
  3. Ground-based travel and bookings without flights must also be package travel regulation compliant. If you are providing bookings with flights, you must also be ATOL protected. PTS is an ATOL franchisee and can provide our members with an ATOL where required.
  4. Travel bookings are considered a high ticket item, and as such, all consumers should be aware of the protection in place when booking.
  5. Preventing fraud and ensuring consumer protection in travel is of the utmost importance.

Trusted PTS Partners – Available Through PTS Membership

Excellent partnerships and access to leading travel suppliers are a pre-requisite for any expert travel agent. As such, PTS has an extensive portfolio of trade partners and suppliers which continues to grow. All PTS members can also use their own chosen suppliers alongside the PTS portfolio.

Classic Collection Holidays
Eastcape Tours
Easy Jet
Fred Olsen Cruise Lines
Jet2 Holidays
Rail Bookers

Contact Us

Our team are always available to discuss any questions or queries you may have. Please email ask@protectedtrustservices.com, or call us on 0207 190 9988 to chat with a member of our friendly team. Alternatively, please fill out the form below and we’ll get back to you as soon as possible!















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