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How Does PTS Protect Consumer Money?

  1. PTS offers all PTS member companies a trust account and insurance model which ensures all consumer money is fully protected
  2. PTS members are fully Package Travel Regulation Compliant
  3. All consumers can check PTS membership pre-booking. Simply contact PTS directly for peace of mind.
  4. If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly.
  5. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.

Why Should Consumer Money Be Protected in Travel?

  1. The Package Travel Regulations must legally be fulfilled by tour operators and travel agents when selling to UK consumers.
  2. Both UK and international travel must be covered.
  3. Ground-based travel, bookings without flights, must also be Package Travel Regulation Compliant. Bookings with flights must also be ATOL protected and PTS members also hold ATOL when required.
  4. Travel bookings are considered a high ticket item and as such all consumers should be aware of the protection in place when booking.
  5. Preventing fraud and ensuring consumer protection in travel is of the utmost importance.

Contact Us

Our team are always available to discuss any questions or queries you may have. Please email ask@protectedtrustservices.com, or call us on 0207 190 9988 to chat with a member of our friendly team. Alternatively, please fill out the form below and we’ll get back to you as soon as possible. Please try to provide us with as much information as possible so that we can support you as effectively as possible!















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