In response to a recent consultation concerning passenger rights and aviation powers, the Government has confirmed some proposals to improve the quality of service in the aviation sector.  

These new proposals were published yesterday, Tuesday the 27th of June 2023, with the goal of increasing the overall protection that passenger rights provide. The original consultation on Aviation Consumer Policy Reform was published in January 2022 by the Department for Transport (DfT) with the goal of giving the Civil Aviation Authority (CAA) more powers to enforce passenger rights. 

According to the recently published proposal, the CAA will receive stronger enforcement powers allowing them more control, including the ability to fine airlines that have breached the rules. This came with a cheaper disposal resolution system for passengers and some improvements on the passenger rights of disabled travellers.  

Following the implementation of this proposal, airlines flying nationally and internationally will be required to join an approved Alternative Dispute Resolution (ADR) body to ensure that passengers have a way to escalate their complaints if they cannot be settled without the need for court intervention.  

Several changes were proposed to improve the rights of disabled passengers, including ‘full and fair compensation’ for any damage caused to wheelchairs and equipment on any domestic UK flight. Airlines will also be ‘encouraged’ to apply the same policy to their international flights.  

There will also be new training courses offered to ground handlers to ensure that mobility equipment is handled properly, in the hopes of preventing these incidents in the first place.  

Paul Smith, the Joint-Interim Chief Executive at the CAA, said, “We welcome the announcement from the Government today to enhance the rights of air passengers, alongside strengthening the enforcement powers of the CAA and making ADR mandatory. We have long called for a stronger enforcement toolkit to bring us in line with other regulators.” 

So, if you’re looking forward to your next holiday, don’t wait, book now with a travel business registered with PTS for 100% financial protection through trust. Or, if you’d like assistance choosing one of the lovely PTS members to book with, you can contact PTS directly at 0207 190 9988 or check us out on Facebook, Instagram, or Twitter. 

And if you’d like to learn more about your financial protection with PTS or how the Package Travel Regulations protect your holiday booking, check out our pages and Travel Advice. 

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