However, having travel insurance is very important as protection for issues Package Travel Regulations don’t cover. If you want to find out more on why travel insurance is so important, you can visit our blog.
What If the Travel Company Wants to Increase the Price After I’ve Booked My Package Holiday?
Each travel business must have excellent terms and conditions to ensure you are aware of the booking conditions. Within their terms and conditions, they can (but may not always, so be sure to check) include a caveat that allows small surcharges to be passed to you.
Some valid reasons that price increases may occur include:
This must be stated to you within their booking terms before a contract is concluded. Always ensure you read the terms and conditions all the way through before you book. If this caveat is not included in the company’s booking conditions, then they cannot ask you to pay an increase, and you are within your right to refuse.
What If a Supplier Makes a Significant Change to My Package Booking?
Many travel companies may also offer an alternative holiday that may be suitable for you. A significant change should only take place if an incident occurs that is out of the travel company’s control.
Some instances could be:
A terrorist attack in the area
A natural disaster that has caused extensive damage; or
An airline moving the flight times and dates
These examples are not exhaustive, but they highlight the types of situations that can result in a valid significant change.
Firstly, the leading travel company must contact you to explain the situation. You must be given the option to proceed with the changes, accept an alternative holiday, or be offered a full refund. You must also be given a reasonable amount of time to make this decision. If you opt for a full refund, then the monies must be cleared in your account within 14 days.
It is, however, good to keep in mind that there could be things that cause some delay to this time. For example, if the cause for significant change was a terrorist attack and a lot of people had booked a holiday in that destination, it is reasonable to expect the company to be a little delayed because of consumer traffic.
The company could provide you with a refund credit note because of the delay, however this is not a method we provide at Protected Trust Services (PTS) as it has no value over a refund.
Do Package Travel Regulations Apply to Me if I Organise the Package Myself for a Group of Individuals I Know?
At PTS we are asked this by rugby clubs, charities, sports clubs, and individuals who are helping friends. To be clear, the regulations do not apply to you in the instance that you are only arranging trips very occasionally, for a small group, and most importantly if there is no profit involved.
However, if your trips are regular and & profit is made, even if it’s only a small amount such as with a rugby club, you should potentially need to be Package Travel Regulations compliant.
It is a big responsibility to look after others’ money and you must be aware that when organising travel outside of Package Travel Regulations, all the monies are at risk and exposed. In this case good travel insurance is going to be your best friend.
Can I Transfer a Package Travel Contract to Another Traveller?
As long as the new traveller meets all the requirements of the contract, transferring the contract is perfectly acceptable before the beginning of the holiday.
However, it is required that you give reasonable notice in written form. Reasonable notice is considered 7 days or more in the Package Travel Regulations.
The original traveller must also be made aware of, and is liable to, any additional transfer costs from the organiser, but the organiser must give evidence of these costs. These costs must also be reasonable and can’t surpass the cost of the transfer for the organiser.
Both the original traveller and new traveller are liable to the transfer costs, they are not solely the responsibility of the original traveller. So, if you wish, the new traveller could pay the transfer cost alone.
What Happens If There is a Significant Difference to My Package Holiday from What Was Agreed?