In February 2021 The Department of Transport began to set up the Passenger Covid-19 Charter for consumers in an attempt to help them understand travel during Covid, namely, to provide consumer support and advice in order to keep consumers safe during international travel, whether for business or pleasure.
Officially published on May 17th, and getting updates throughout the year, the Covid-19 Passenger Charter is, in essence, a government guide to give consumers advice on how to go forward with travel throughout Covid, and to inform and make consumers aware of consumer rights and responsibilities during Covid travel.
A lot of travel companies are making efforts to be more flexible and provide better protection for consumers, and these are things that apply to consumers as well. From being more flexible when choosing bookings to always keeping yourself well informed by looking at a company’s terms & conditions for changes, this is guidance on what the consumer can do and expect when booking holidays during covid.
The Department of Transport Covid-19 Passenger Charter attempts to detail your rights as the consumer, preparations for before, during, and after you book your holiday, what you can expect from your holiday and travel company during covid travel, consumer responsibilities, what to do in the occasion that something goes wrong, plus other useful resources that may help you book your holiday with more confidence.
Some of the other resources that the government recommends to help consumers and businesses alike stay aware of the changes during covid travel include foreign travel advice, the FCA guide, the CAA website, and more.
And if you would like to learn more about how you are protected by the package travel regulations when you travel, or why you need to book with a travel agent during covid, don’t forget to check out our blog. Or, you can call PTS directly at 0207 190 9988 to find out which of our lovely PTS members is right for your future booking.