Protected Trust Services (PTS) is committed to protecting your privacy. This notice sets out how we will use any personal data that we hold for you.
The data controller is Protected Trust Services Ltd. 307 -315 Holdenhurst Road. Bournemouth Dorset BH8 8BX
The Information We Might Hold About You
Depending on the reason that you have contacted us or we have contacted you we will hold the following information about you:
Information You Supply To Us Directly
This is information about you that you give us when you wish to make use of our services by filling in forms on our website, www.protectedtrustservices.com, or by corresponding with us by phone, e-mail or otherwise.
It includes information you provide when you register to use our site; subscribe to receive information from us; enter a promotion or survey; and when you report a problem with our site. It also includes information you provide when you register a complaint about a Member of PTS
In addition, if you are acting in a business capacity, it may include information you provide if you apply for membership or continuation of membership of PTS or apply to join or to continue membership of PTS.
Information We Receive From Other Sources
Where relevant we may receive personal data from third parties including, for example, business partners; sub-contractors in technical, payment and delivery services; advertising networks; analytics providers; search information providers; credit reference agencies and debt collection and tracing agencies.
Information Relating To Businesses Only
If you are acting in a business capacity, this information will include information required if you apply for membership or continuation of membership of PTS or apply to join or to continue membership of PTS Ltd. In this case we may receive information from persons making an enquiry or complaint; trade and professional bodies; police forces; private investigators; ombudsmen and regulatory authorities; central government. In such cases, the information may also include information such as:
- racial or ethnic origin
- religious or other beliefs of a similar nature
- information about offences and alleged offences
- criminal proceedings, outcomes and sentences
- visual images, personal appearance and behaviour
- financial information
- employment and educational details,
- family, lifestyle and social circumstances.
|Tracking Cookies||We use tracking cookies to collect anonymised data. This is used to help optimise and improve our website and to improve our site’s security. In addition to those set by our site, this may include third-party cookies set by Facebook and Google.|
|Functional cookies||We use functional cookies to remember user settings and provide additional features, such as Google Maps and Tawk To widgets. In addition to those set by our site, this may also include third-party cookies set by Tawk To.|
|Necessary Cookies||These cookies are used to provide the basic functions and security for our site.|
|_ga||Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.||1 year 1 month 4 days||Tracking|
|_gid||Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.||1 day||Tracking|
|_gat_gtag_UA_*||Google Analytics sets this cookie to store a unique user ID.||1 minute||Tracking|
|_gcl_au||Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.||3 months||Tracking|
|_ga_*||Google Analytics sets this cookie to store and count page views.||1 year 1 month 4 days||Tracking|
|_fbp||Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.||3 months||Tracking|
|__Secure-ENID||To secure digitally signed and encrypted data from the unique Google ID and store the most recent login time that Google uses to identify visitors, prevent fraudulent use of login data and protect visitor data from unauthorized parties. This can also be used for targeting purposes to display relevant and personalized advertising content.||1 year 1 month||Tracking|
|OTZ||This cookie is set to collect information on user behaviour and navigation which is used to optimize the website.||1 month||Tracking|
|privacy_embeds||This cookie is used by the site to determine your cookie preferences. For example, if you have chosen not to allow third party embeds, this cookie will prevent embeds from being served.||Doesn’t Expire||Functional|
|TawkConnectionTime||Tawk.to, a live chat functionality, sets this cookie. For improved service, this cookie helps remember users so that previous chats can be linked together.||Session||Functional|
|twk_idm_key||Tawk set this cookie to allow the website to recognise the visitor in order to optimize the chat-box functionality.||Session||Functional|
|twk_uuid_*||Tawk sets this cookie to track unique visitors to the website. This helps to identify which chat sessions belong to which user, as well as storing preferences and personalisation options.||Doesn’t Expire||Functional|
|_GRECAPTCHA||This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.||6 Months||Necessary|
|wordpress_test_cookie||Tests whether the user’s browser accepts cookies.||Session||Necessary|
|AEC||AEC cookies ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge.||6 months||Necessary|
|CONSENT||Used to detect if the visitor has accepted Advertising cookies.||1 year 1 month 4 days||Necessary|
|SOCS||Used to store a user’s state regarding their cookies choices.||1 year 1 month||Necessary|
|DV||This cookie is set to collect information on user behaviour and navigation which is used to optimize the website.||Session||Necessary|
|fusionredux_current_tab||Used to track which tab is currently active on a page. This ensures the correct functioning of the tabs and toggles sections across the site.||1 week||Necessary|
|Wp-settings-time-1||WordPress uses this cookie to customize your view of the admin interface, and possibly also the main site interface.||1 year||Necessary|
|wordpress_sec_*||Remembers information about who is logged in to the website to help enforce site security.||Session||Necessary|
|Wfwaf-authcookie-*||This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas.||Session||Necessary|
|wordpress_logged_in_*||Used to store a user’s state when logged in.||Session||Necessary|
|Wp-settings-1||WordPress uses this cookie to customize your view of the admin interface, and possibly also the main site interface.||1 year||Necessary|
|wp_lang||Used to store a user’s language settings.||Session||Necessary|
How We Will Use Your Personal Data
- Depending on the reason for holding your data we will use the information we hold for the following purposes:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about goods or services we feel may interest you
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
- to allow you to participate in interactive features of our service, when you choose to do so;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- personal data will be used for personalisation of ads and cookies may be used for personalised and non-personalised advertising;
- to notify you about changes to our service;
- where relevant, to provide customer support and assistance services and claims handling services;
- where relevant, to monitor the financial and business affairs and trading practices of Members, prospective Members and other persons connected with the travel industry;
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- as part of our efforts to keep our site safe and secure.
Who We Might Share Your Information With
Where necessary or where we have the right to do so, we will share your personal information with any member of our group of companies
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you or for the provision of services that we agree to provide to you;
- If we exchange email with you our email system is provided by Microsoft Corporation in the European Union and on behalf of PTS Ltd.
- analytics and search engine providers such as Google Analytics, that assist us in the improvement and optimisation of our site. You can find out more about how Google uses information from sites or apps that use their services via Google’s Privacy & Terms site;
- ads and marketing platforms such as Google Ads and Facebook (Meta) ads, that assist us in the marketing of our site. You can find out more about how Meta handles data via their GDPR information, and you can find out more about how Google uses information from sites or apps that use their services via Google’s Privacy & Terms site;
- credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
- where relevant to the monitoring of the financial and business affairs and trading practices of Members, prospective Members and other persons connected with the travel industry:
- central government
- debt collection and tracing agencies
- business associates and other professional advisers
- employees and agents of the data controller
- persons making an enquiry or complaint
- trade and professional bodies
- police forces
- private investigators
- ombudsmen and regulatory authorities
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
Using Your Data for Marketing Purposes
If you are acting in a business capacity we will use your data for legitimate marketing purposes where we believe our services will be of interest to you. You can ask us not to use your personal data for marketing purposes. You can do this by checking certain boxes on the forms we use to collect your data and on any marketing emails we send you. You can also ask us at any time by contacting us.
The Basis On Which We Might Use Your Personal Data
We will only use your personal data where one or more of the following apply:
- You have given your consent to the use (which you can withdraw at any time by notifying us), or
It is necessary—
- for the performance of a contract between us, or
- for the taking of steps at your request with a view to entering into a contract, or
- It is necessary for compliance with a legal obligation that we must comply with, or It is necessary in order to protect your interests.
It is either—
- the disclosure of personal data by us as a member of an anti-fraud organisation or otherwise in accordance with any arrangements made by such an organisation; or
- any other use by us of personal data,
and it is necessary for the purposes of preventing fraud or a particular kind of fraud.
- It is necessary for us to pursue our legitimate interests such a marketing our services in the appropriate circumstances for example where you have used our services and have not objected to receiving information about further services of a similar nature
How Long Will We Hold Your Personal Data For?
We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period the data that we hold will be securely destroyed.
Your Rights in Respect of the Personal Data We Hold About You
You can ask to see a copy of the information that we hold about you and for corrections to be made to any incorrect information. We want to be as helpful as possible and, in most cases will provide the information within one month of your request. We do not have to provide information in all cases including where it would involve disclosing information about another person or where a request is excessive or manifestly unfounded and may make a charge for providing the information in some cases.
You have the right to receive the data concerning you in a structured, commonly used and machine readable format and you have the right to transmit those data to another controller.
You can also ask us for following information:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipient to whom the personal data have been or will be disclosed;
- where it is possible for us to provide the information, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- where we have not collected the data from you, any available information as to their source
You can ask us to erase any data that we hold about you where one of the following grounds applies:
- the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you withdraw your consent to the processing and there is no other legal ground for the processing;
- you object to processing on grounds relating to your particular situation and our legitimate grounds for processing do not override your interests;
- you object to processing for direct marketing purposes;
- the personal data have been unlawfully processed;
- the personal data have to be erased for compliance with a legal obligation in Member State law to which we are subject.
We are not required to erase your data where we need to process your data:
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation which requires processing by Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
- for reasons of public interest in the area of public health;
- for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes so far as the erasure of data is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
- for the establishment, exercise or defence of legal claims.
You can ask us to restrict our processing of your data where one of the following applies:
- you contest the accuracy of the personal data we hold about you for a period enabling us to verify the accuracy of the personal data;
- the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
- we no longer need the personal data for the purposes of the processing, but the data are required by you for the establishment, exercise or defence of legal claims;
- you object to processing on grounds relating to your particular situation pending the verification of whether our legitimate grounds for processing override your interests.
Where We Store Your Personal Data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and have contractual processes in place with our business partners to do this, we cannot guarantee the security of your data transmitted to our site. Once we have received your information, we will use relevant procedures and security features to try to prevent unauthorised access.
Links from our Website
Our site may contain links to and from the websites of PTS partners, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Advice and Assistance
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to the Data Protection Officer, Protected Trust Services LTD, 307 -315 Holdenhurst Road, Bournemouth. Dorset. BH8 8BX.
If you think that there is a problem with the way that we are handling your data, you have the right to complain to the Information Commissioner’s Office. You can call their helpline on 0303 123 1113 or https://ico.org.uk/concerns/
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 10th May 2018.