Support

PTS understand that from time to time you may require assistance with the PTS Software. Our friendly staff are available to provide any support to you.

Call 020 7190 9988 to discuss your business requirements or Book A Demo

Telephone & Email

Contact PTS via telephone or email for assistance.

Training

Full Software training is provided once you have completed your application.

Software Help

Each page on the Software offers assistance with that particular page.

Once you have completed your tutorial on the PTS Software, there is continual support and assistance from PTS to ensure you and your users get the most from the software. PTS understand the value of supporting our members and are available via telephone and email to assist.

PTS also provide in-house training if you would like to visit our offices – we have an open door policy for our members and always welcome visitors to meet the whole PTS team. If a visit is not possible, then we also provide online tutorials, these are either bespoke short tutorials on our YouTube Channel, or we can arrange a specific share screen conference call where one of our Software specialists will guide you through the Software online. We can also use Skype to answer questions and perform demonstrations of any aspect of the Software.

There is also a help function on each page of the PTS Software with an explanation on how the page works along with video tips on what to do.

PTS believe that Member support is an import aspect of the services we provide and we deem no question to small to answer. We want all our members to grow and this is only possible if we support them every step of the way.

FAQs

When is Support available?

Support is available to all users every working day of the week. Support outside of this can be requested.

Do I have to pay for Support?

Support is included in your membership.

Can I be request Support via screen share?

Yes, as well as telephone and email, PTS provide screen share support to show you the software and answer any questions you have.

What Do I need to book Support in?

You can book in Support if a required time to suite you is requested by a user. Alternatively you can call or email the PTS team.

Call us on 020 7190 9988 to discuss your business requirements or Contact us.

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