Meeting with associates

How PTS Support Our Members

When you apply for PTS membership, you can be assured that you will be supported throughout your application journey with PTS. If you are an existing trading Travel Agent or Home Worker and are moving to PTS, we have dedicated migration support to ensure the transition from your existing protection to our trust account model for complete Package Travel Regulations compliance goes smoothly. We will help with moving your merchant services from your current provider and liaising with your new merchant providers, completing the application process with PTS and ATOL as well as training on the PTS software from the start and ongoing, to ensure you are able to continue to operate your business with minimal disruption to your clients.

For new tour operators taking PTS membership, our sales support will assist you with all forms and documents required so we can process your application and board your company in a timely manner. We will also prepare the application for merchant services with you, and present this to the merchant provider on your behalf. After your membership has been completed and confirmed, PTS arrange online training sessions for you and your company, you are also more than welcome to visit our PTS offices for some face to face support and assistance with using the PTS software and services. It’s always nice to meet our members.

Support doesn’t just stop once you are a PTS member, with uncapped support available from the PTS team. Whether it is simple questions on how to perform tasks on the PTS software, or if you want advice on ATOL and if it is the correct business decision, we have the expertise and advice for you. Our aim is to ensure you have all the support tools available from PTS for your business to be a success.

So whether you are looking for a quick chat or for a travel consultant to support you through a large project, the PTS team have expert knowledge in an array of areas within the travel industry. If you’d like to chat. please feel free to call us on 020 7190 9988, or send us an email to We look forward to hearing from you!