Protected Trust Services (PTS) is committed to protecting your privacy. This notice sets out how we will use any personal data that we hold for you.
The data controller is Protected Trust Services Ltd. 307 -315 Holdenhurst Road. Bournemouth Dorset BH8 8BX
The information we might hold about you
Depending on the reason that you have contacted us or we have contacted you we will hold the following information about you:
Information you supply to us directly
This is information about you that you give us when you wish to make use of our services by filling in forms on our website, www.protectedtrustservices.com, or by corresponding with us by phone, e-mail or otherwise.
It includes information you provide when you register to use our site; subscribe to receive information from us; enter a promotion or survey; and when you report a problem with our site. It also includes information you provide when you register a complaint about a Member of PTS
In addition, if you are acting in a business capacity, it may include information you provide if you apply for membership or continuation of membership of PTS or apply to join or to continue membership of PTS.
Information we receive from other sources
Where relevant we may receive personal data from third parties including, for example, business partners; sub-contractors in technical, payment and delivery services; advertising networks; analytics providers; search information providers; credit reference agencies and debt collection and tracing agencies.
Information relating to businesses only
If you are acting in a business capacity, this information will include information required if you apply for membership or continuation of membership of PTS or apply to join or to continue membership of PTS Ltd. In this case we may receive information from persons making an enquiry or complaint; trade and professional bodies; police forces; private investigators; ombudsmen and regulatory authorities; central government. In such cases, the information may also include information such as:
Information we collect about you.
With regard to each of your visits to our website we will automatically collect the following information:
Where you consent, we will obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that’s transferred to your computer’s hard drive. They help us to improve our site and to deliver a better service and more personalised content. They enable us:
The table below explains the types of cookies we use and why:
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|These cookies are used to track which visitors are signed in to the Members only area of the website so that these visitors do not have to enter their password for every Members only page they visit.|
|Functionality cookies||These cookies are used to remember choices visitors have made including for example, remembering that a visitor has previously entered information in an online form.|
How we will use your personal data
Who we might share your information with
Where necessary or where we have the right to do so, we will share your personal information with any member of our group of companies
We will disclose your personal information to third parties:
Using your data for marketing purposes
If you are acting in a business capacity we will use your data for legitimate marketing purposes where we believe our services will be of interest to you. You can ask us not to use your personal data for marketing purposes. You can do this by checking certain boxes on the forms we use to collect your data and on any marketing emails we send you. You can also ask us at any time by contacting us.
The basis on which we might use your personal data
We will only use your personal data where one or more of the following apply:
(a) for the performance of a contract between us, or
(b) for the taking of steps at your request with a view to entering into a contract, or
(a) the disclosure of personal data by us as a member of an anti-fraud organisation or otherwise in accordance with any arrangements made by such an organisation; or
(b) any other use by us of personal data,
and it is necessary for the purposes of preventing fraud or a particular kind of fraud.
How long will we hold your personal data for?
We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period the data that we hold will be securely destroyed.
Your rights in respect of the personal data we hold about you
You can ask to see a copy of the information that we hold about you and for corrections to be made to any incorrect information. We want to be as helpful as possible and, in most cases will provide the information within one month of your request. We do not have to provide information in all cases including where it would involve disclosing information about another person or where a request is excessive or manifestly unfounded and may make a charge for providing the information in some cases.
You have the right to receive the data concerning you in a structured, commonly used and machine readable format and you have the right to transmit those data to another controller.
You can also ask us for following information:
You can ask us to erase any data that we hold about you where one of the following grounds applies:
We are not required to erase your data where we need to process your data:
You can ask us to restrict our processing of your data where one of the following applies:
Where we store your personal data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and have contractual processes in place with our business partners to do this, we cannot guarantee the security of your data transmitted to our site. Once we have received your information, we will use relevant procedures and security features to try to prevent unauthorised access.
Links from our website
Our site may contain links to and from the websites of PTS partners, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Advice and assistance
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to the Data Protection Officer, Protected Trust Services LTD, 307 -315 Holdenhurst Road, Bournemouth. Dorset. BH8 8BX.
If you think that there is a problem with the way that we are handling your data, you have the right to complain to the Information Commissioner’s Office. You can call their helpline on 0303 123 1113 or https://ico.org.uk/concerns/
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 10th May 2018.