Joining PTS was one of the first decisions I made. I wanted everything to be set up properly, with full protection for my customers. I’d researched trusted licensing options, and PTS stood out for being clear and transparent, which gave me confidence when I officially began trading,

I was looking for a fully compliant, secure solution that would allow me to trade confidently and give my customers peace of mind. Having a supportive environment was essential, and PTS offered exactly what I needed.

Starting a new agency can feel overwhelming, and PTS helped simplify the back-end operations, financial protection, and booking systems. Their support meant I could focus on helping customers and getting their holidays booked. The guidance from the team gave me the confidence to grow.

We’ve grown rapidly — from being online-only to opening a pink retail store in Caerphilly, with a second shop opening in Ystrad Mynach soon after. We passed £1 million in sales in under a year, built over 20k social followers, and I was awarded One to Watch 2025 at the Travel Weekly Agent Achievement Awards. PTS provided a strong foundation that helped make this possible.

Customer protection remains a top priority, and the ongoing support, supplier connections, and ability to scale at my own pace have been incredibly valuable. The continued investment PTS puts into its systems has helped my business keep up with demand and customer expectations.